Effective Date: 23/March/2024
At Puja Agro Chemical and Fertilizers, we are committed to delivering your agricultural products safely and on time. This Shipping Policy explains our shipping process, delivery timelines, and related information.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During peak seasons, festivals, or promotional events, processing times may be slightly longer.
2. Shipping Coverage
We currently deliver to most locations across India.
If your area is not serviceable by our courier partners, our customer support team will contact you regarding alternative arrangements or order cancellation.
3. Delivery Timeline
Estimated delivery times:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Rural and Remote Areas: 5–10 business days
Delivery times are estimates and may vary due to weather conditions, transportation delays, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products, locations, or minimum order values.
- Additional charges may apply for remote locations or special handling requirements.
5. Order Tracking
Once your order is shipped, you will receive:
- Order confirmation via Email/SMS/WhatsApp (if available)
- Tracking details and courier information
Customers can track their shipment using the tracking number provided.
6. Delivery Attempts
Our courier partners will attempt delivery according to their standard procedures.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Incorrect contact details
Additional delivery charges may apply for re-shipment.
7. Damaged Packages
If the package appears damaged upon delivery:
- Inspect the package before accepting it.
- Take photographs of the damaged package.
- Contact our customer support within 48 hours of delivery.
Claims submitted after this period may not be eligible for replacement or refund.
8. Delayed Deliveries
While we strive to deliver orders on time, Puja Agro Chemical and Fertilizers shall not be liable for delays caused by:
- Natural disasters
- Weather conditions
- Government restrictions
- Transport disruptions
- Courier partner delays
We will make reasonable efforts to keep customers informed of significant delays.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Puja Agro Chemical and Fertilizers will not be responsible for delays or failed deliveries resulting from incorrect addresses, phone numbers, or recipient information.
10. Restricted Products
Certain agricultural products may be subject to transportation restrictions based on local laws and regulations.
Orders containing such products may be modified, delayed, or cancelled if shipping restrictions apply.
11. Contact Us
For shipping-related inquiries, please contact:
Puja Agro Chemical and Fertilizers
Email: pujaagrochem@gmail.com
Phone: +91 7300680026
Company Name : Puja Agro Chemical and Fertilizers
Address: Khasra No. 232, G. T. Road, Sarsina, Saharanpur, Uttar Pradesh-247554
12. Policy Updates
Puja Agro Chemical and Fertilizers reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with a revised effective date.